Reception Manager
We’re always looking for fresh Mint People to join the family. Work with us and benefit from flexible shifts, weekly pay, industry training, and working in some of the UK's very best venues!
Reception Manager
Rutland
£30,000 - £35,000
Benefits of Joining the Team:
- 40 hours per week, including evenings and weekends.
- 28 days holiday per year, including bank holidays (increasing to 33 days with length of service).
- Uniform provided.
- Discount schemes for bedrooms.
- Live-in accommodation available if required.
- 24-hour access to an Employee Assistance Programme.
- Additional leave options.
- Participation in company events.
- Discounted or free food during shifts.
- Free on-site parking.
Role Overview:
The Reception Manager is responsible for overseeing front desk operations, leading a team to deliver exceptional customer service, and ensuring efficient processes. This role focuses on team leadership, operational excellence, and enhancing the guest journey.
Key Responsibilities:
- Motivate, lead, and develop the team to exceed service expectations.
- Manage rotas, absences, and clock cards for team members.
- Implement company procedures and operational standards.
- Oversee and maintain the property management system for effective operations.
- Train and support the team to handle guest queries and resolve issues promptly.
- Manage and resolve guest concerns, ensuring a high level of satisfaction.
- Optimize sales, maximize room occupancy, and use upselling techniques to drive revenue.
- Report weekly on key performance indicators.
- Take responsibility for managing incidents, accidents, or fire evacuations.
- Ensure compliance with Health & Safety regulations and address any issues promptly.
This role is a fantastic opportunity to lead a team and make a real impact in delivering exceptional service. If you have a passion for leadership and customer experience, we’d love to hear from you.
- Department
- Permanent Roles
- Locations
- Rutland
- Yearly salary
- £30,000 - £35,000
About Mint People
Are you looking for fun, flexible and challenging work? Are you looking for a work environment where you can improve your hospitality and customer service skills while making new friends and working at the best venues and events around? Then Mint People is for you!
Here at Mint People, we offer full training, weekly pay, great pay rates, career progression and an opportunity to work at the most high profile events, venues, stadiums and festivals around. Our in house logistics team will help you get to and from work when necessary and our friendly operations team will make sure you have the right work to best suit your needs.
If you would like to apply to be part of our elite team, then please apply above and we will be in touch. We look forward to seeing you at a shift near you soon!
Reception Manager
We’re always looking for fresh Mint People to join the family. Work with us and benefit from flexible shifts, weekly pay, industry training, and working in some of the UK's very best venues!
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