Event Manager – Enlightenment Light Show (Edinburgh)

Start date: 30 January

Schedule: ~5 days per week, typically 4pm–9pm

Pay: £17ph

Role Overview

We’re looking for a proactive, organised, and tech-comfortable Event Supervisor to help deliver the Enlightenment Light Show experience in Edinburgh.

You’ll be the on-site lead during opening hours—welcoming guests, keeping the show running smoothly, supporting staff, and ensuring every visitor enjoys a seamless and magical experience.

This is a hands-on role suited to someone who enjoys working with the public, thinks quickly on their feet, and can manage both people and technology with confidence.

Key Responsibilities

🔧 Technical & Operational Support

• Open and close the experience each day, ensuring the light show equipment and venue areas are fully prepared.

• Monitor hardware, lighting, and projection systems throughout the shift and resolve minor technical issues.

• Complete pre-show checks and escalate issues to technical support when required.

• Maintain stock (e.g., cleaning supplies, ticketing materials) and uphold hygiene standards.

• Keep basic documentation and checklists accurate and up to date.

🏛 Venue & Guest Operations

• Ensure the space is safe, tidy, and ready for visitors at all times.

• Manage guest flow, timed entry, queues, and accessibility requirements.

• Coordinate cleaning and report any maintenance needs.

👥 Team Coordination

• Support and supervise front-of-house staff during show hours.

• Lead short shift briefings and ensure everyone understands roles, timings, and priorities.

• Train or guide new or temporary staff in daily procedures and guest service expectations.

• Maintain a positive, calm tone and lead by example during busy periods.

🛡 Health & Safety

• Carry out daily safety checks and ensure all protocols are followed.

• Act as first response for incidents, technical hiccups, or customer concerns.

• Log accidents, guest issues, and near-misses as required.

📣 Customer Experience

• Create a warm and welcoming atmosphere for all visitors.

• Handle escalated questions or complaints professionally and empathetically.

• Gather and share guest feedback to help improve the experience.

📝 Communication & Reporting

• Provide daily shift notes and handovers to the wider management team.

• Track attendance, ticketing notes, incidents, and operational highlights.

Mint People is acting as an employment business. The hourly pay rate is based on individual experience and age.

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