Role Overview

We’re seeking a technically savvy and operationally sharp Event Manager to lead the delivery of an innovative VR experience based in a high-footfall public venue in London. This immersive experience demands smooth coordination of people, technology, and space.

You’ll be the go-to person for everything related to the VR experience—ensuring visitors are welcomed and guided with care, systems are running faultlessly, and staff are motivated and well-trained. This is a hands-on, fast-paced role ideal for someone who blends operational experience with technical confidence and outstanding people skills.

The venue operates Wednesday–Sunday during school holidays (9am–9pm), and Thursday–Sunday thereafter.

Flexibility is essential: early starts, late finishes, and public holidays are part of the standard schedule.

Some Mondays/Tuesdays may be required for maintenance, special events, or staff training.

Key Responsibilities

🔧 Technical & Operational Delivery

Lead daily setup and shutdown of the VR experience, ensuring all systems, hardware, and software are fully operational.

Troubleshoot IT and technical issues on-site (VR headsets, PCs, networking, displays) and liaise with tech support partners as needed.

Conduct pre-opening checks (hardware calibration, environment readiness, content testing).

Monitor experience performance throughout the day, rapidly resolving any disruptions or resets.

Maintain stock of consumables (e.g., sanitisation wipes, headset liners) and ensure hygiene protocols are followed.

Keep technical documentation up to date and train team members on basic troubleshooting procedures.

🏛 Venue Operations

Manage the VR experience space, ensuring it is clean, safe, and ready for visitors at all times.

Coordinate cleaning and reactive maintenance for the VR zone, including public areas and back-of-house.

Oversee queue management, timed entry, and visitor flow, especially during peak periods.

👥 Team Management

Line manage front-of-house staff dedicated to the VR experience, including agency team members.

Conduct daily staff briefings, coordinate rotas, and ensure adequate cover for all shifts.

Lead by example in maintaining high standards of customer service and professionalism.

Train all new team members on VR-specific procedures, safety, and technical protocols.

🛡 Health & Safety

Conduct daily safety and cleanliness walkarounds of the VR area.

Lead on incident response, including first aid, equipment malfunctions, or guest complaints.

Keep risk assessments for the VR zone up to date and log all incidents or near misses.

Ensure staff are trained in relevant H&S procedures, including emergency evacuations and manual handling (if required).

📣 Customer Experience

Uphold a welcoming, engaging, and inclusive atmosphere for all guests.

Act as the main escalation point for queries or complaints related to the VR experience.

Implement customer feedback mechanisms and work with producers to improve the experience based on insights.

📝 Communication & Reporting

Provide daily updates and handovers to the Producer and wider team, including technical issues, visitor numbers, and operational highlights.

Maintain accurate logs: staff attendance, incident reports, daily checklists, maintenance tickets.

Communicate clearly with Art of the Brick management to ensure smooth shared use of space and resources.

Mint People is acting as an employment business. The hourly pay rate is based on individual experience and age.

INDFEST