Operations Manager 

Merseyside 

£17ph + tips 

Benefits

Immediate start 

Paid by the hour 

Free onsite parking 

Share of Tips / service charge 

50+ hours per week

Operations Manager;

Support the General Manager in overseeing day-to-day operations of a 75+ bedroom hotel and spa, oversee across all departments, ensuring efficiency, high standards, and effective performance.

Key Responsibilities:

• Train and support Heads of Departments in driving sales, budgeting, and forecasting.
• Manage staff rotas, control labour costs, and monitor food, liquor, and stock costs.
• Understand banking procedures and ensure financial operations align with business needs.
• Collaborate on sales activities, marketing strategies, and event organisation with relevant teams.
• Assist with client show rounds in the absence of the Sales team.
• Develop, monitor, and enforce SOP manuals, ensuring Heads of Departments properly train their teams.
• Promote cross-selling and continuous improvement in service standards and profitability.
• Address wage queries, holiday entitlements, and manage staff performance and capability issues.
• Act as Duty Manager when required, overseeing guest services, health and safety, and operational tasks such as staff management and cash handling.
• Ensure equal opportunities, maintain professional confidentiality, and comply with fire, health, and safety regulations.

Person Specification:

• Ability to train, motivate, and lead staff 
• Sound financial controls 
• Strong leadership qualities with the ability to meet targets and deadlines – 
• Strong multi-level communication skills, maintaining strong links with clients, customers, and employees 
• Management or supervisory experience