About the Role:
Our client is seeking an experienced and dynamic General Manager to lead the operations of a high-volume pub in the picturesque Lake District. With an annual turnover of £3.5 million and serving up to 900 covers per day, the successful candidate will have proven leadership skills, extensive hospitality experience, and a passion for delivering outstanding customer service in a fast-paced environment.

About Our Client:
Set in the stunning Lake District, this popular pub is known for its exceptional dining experience and warm, welcoming atmosphere. Catering to both locals and tourists, the pub boasts a large and loyal customer base, offering everything from high-quality food and drinks to a range of entertainment options. With a strong reputation and impressive daily covers, the venue is a key player in the local hospitality scene.

Key Responsibilities:

• Oversee all aspects of day-to-day operations, ensuring smooth service for up to 900 covers per day.
• Drive the business to achieve a £3.5 million annual turnover, ensuring profitability and cost control.
• Lead, manage, and motivate a large team, ensuring high standards of service and efficiency.
• Develop and implement strategies to maximise revenue and grow customer loyalty.
• Analyse and optimise sales performance, overseeing promotions, special events, and marketing initiatives.
• Ensure full compliance with health, safety, and food safety regulations, and manage all licensing requirements.
• Oversee staff recruitment, training, and development in conjunction with HR to meet operational needs.
• Maintain excellent customer service, responding to guest feedback and resolving any issues effectively.
• Manage stock control, supplier relationships, and cost margins to maximise profitability.
• Work closely with senior management to meet key performance indicators (KPIs) and deliver business objectives.
• Ensure the venue remains a key destination for both locals and visitors by constantly improving the overall customer experience.

The Ideal Candidate Will Possess:

• At least 5 years of experience in a General Manager or similar senior management role within the hospitality industry.
• A proven track record of managing a high-volume, fast-paced operation.
• Strong financial acumen with experience managing P&L and controlling costs.
• Leadership skills with the ability to inspire and motivate a large, diverse team.
• Excellent organisational and time-management skills, capable of managing a complex, high-turnover business.
• Exceptional customer service skills and a passion for delivering an outstanding guest experience.
• Strong problem-solving abilities and resilience to perform under pressure.
• A proactive and hands-on approach, with a keen eye for detail and the ability to implement improvements.
• Strong communication and interpersonal skills to engage with both staff and customers.
• Knowledge of current food and drink trends, as well as an understanding of the local market.

Additional Information:
This is a full-time position requiring flexibility, including evenings, weekends, and public holidays to meet the demands of a busy, year-round operation.

The role offers a competitive salary, performance-related bonuses, and excellent career progression opportunities.